Two-step Verification

Enable two-step verification, sometimes called multi-factor authentication (MFA), to enhance your account security. During login, you’ll authenticate with a one-time password (OTP) sent to your email or generated by an authenticator app. You can only access FleetControl after this additional verification step. This process prevents unauthorized access and keeps your fleet secure. We strongly recommend all fleet users activate two-step verification, especially those with access to sensitive data or write permissions.

Setting Up Two-step Verification

1. Access Security Settings

• Select My Profile located in the header.
• In the My Profile menu, go to Security.

2. Choose Verification Method

• Authenticator App: Add your account to an authenticator app to receive one-time passwords.
• Email Authentication: Add a different email address to receive one-time passwords.

Two-step Verification Method Selection

Each two-step verification option will display a tag indicating its status as either Active or Inactive. Additionally, the authentication method currently in use will be marked with a Default tag.

Authenticator App

Set up an authenticator app as part of your two-step verification process. An authenticator app enhances the security of your account by requiring a one-time password generated on your phone in addition to your password.

Steps to Set Up Authenticator App

1. Access the Authenticator App Setup

• Go to My Profile > Security to access your account’s security settings.
• Select the option for Authenticator App.
• Select + to Turn on Verification.

2. Install an Authenticator App

• Ensure an authenticator app (e.g. Google Authenticator or Microsoft Authenticator) is installed on your phone.
• If you don’t have one, download an authenticator app from the app store of your choice.

3. Scan the QR Code

• Scan the QR Code shown below using your authenticator app.
• Select Next.

4. Enter the generated One-Time Password

• Enter the one-time password displayed in your app.
• Select Verify.

5. Confirmation

• Once the code is verified, you will receive a confirmation toast indicating that the authenticator app has been successfully added to your account.

Email Authentication

Set up email authentication as part of your two-step verification process. Email authentication enhances the security of your account by requiring a code sent to your email address in addition to your password.

Steps to Set Up Email Authentication

1. Access the Email Authentication Setup

• Go to My Profile > Security to access your account’s security settings.
• Select the option for Email Authentication.
• Select + to Turn on Verification.

2. Enter Your Email Address

• Enter the email address where you want to receive your verification code.
• Select Request Code.

3. Receive and Enter the MFA Code

• Check your email inbox for the MFA code.
• Enter the One-Time Password in the designated field.
• Select Verify.

4. Confirmation

• Once the code is verified, you will receive a confirmation toast indicating that email authentication has been successfully added to your account.

Important

Email Address Selection: Using a different email address from your login email enhances security by reducing the risk of unauthorized access.

Code Validity: The MFA code sent to your email is time-sensitive. Ensure you enter it within 10 minutes to avoid expiration.

Troubleshooting

Authenticator App

Didn’t Receive the Authenticator Code?

• Check App Settings: Ensure that the authenticator app is properly set up and linked to your account.
• Time Sync: Verify that the time on your phone is set to automatic and is correctly synced.
• App Notifications: Make sure notifications are enabled for the authenticator app.
• Re-Scan QR Code: If the issue persists, try re-scanning the QR Code to re-link the app.

Code not working?

• Correct Code: Ensure you are entering the code exactly as displayed in the app.
• Time-Sensitive: Remember that the code is time-sensitive and changes every 30 seconds. Enter is promptly.
• Multiple Accounts: If you have multiple accounts set up in the app, ensure you are using the correct code for the correct account.

App Issues?

• App Update: Check if there is an update available for the authenticator app and install it.
• Reinstall App: If the app is still not working, try uninstalling and reinstalling it. Re-Scan the QR code to set it up again.
• Alternative App: Consider using a different authenticator app if the current one continues to have issues.

By following these troubleshooting steps, you can resolve common issues with the authenticator app and ensure your account remains secure.

Email Authentication

Didn’t Receive the Email Code?

• Check your spam or junk folder.
• Ensure the email address entered is correct.
• Request a new code if necessary.

Code Expired?

• Request a new code and enter it promptly.

By following these steps, you can ensure that your account is protected with an additional layer of security through email authentication.

Need help?

If you encounter any issues, please contact our support team for further assistance.